If you are using Windows 7 and receive connection errors when trying to unlock the software or view your available downloads, then you may need to update your computer configuration.
Windows 7 supports both TLS 1.1 and 1.2 but might not be enabled by default. Your computer will need to support at least TLS 1.2 to communicate with the Tracktion servers.
The Fix (quick)
- Click the windows button and search for "internet options".
- Click on the "advanced" tab, and look for "TLS 1.2" (usually towards the bottom of the list).
- Make sure the box to "Use TLS 1.2" is checked.
The Fix (advanced)
If for some reason the above steps do not work, then you will need to take a more hands-on approach.
The exact steps might be different for your computer depending on what service pack you have, but this are generally the steps you will need to perform...